SME: Worked with the company to implement cross-functional processes and documented systems to improve productivity, help in making the work process/quality sustainable, helping employees in taking ownership, bring in transparency and visibility into work done, measuring & quantifying work done etc. Employees were largely dependent on the owners for guidance, instructions and decision making even for regular activities. Such dependence was reduced through structured processes and systems where the MD could monitor what was being done through dashboards, and could now focus on strategic issues such as growth & direction of the organization, and the employees could function more productively using documented processes and structured sharing/visibility of information for regular decision making.